AAA Montebello Insurance and Member Services

Lilliana Cunningham is an incompetent agent who did not file our registration as new members. The first call, while she was completing our file continuously told us she would call back. She called back and forth getting our information to where she was rushing. About 2 weeks later, she calls back only to tell us she got the incorrect VIN number on my vehicle. The incorrect information by this incompetent agent lead for us to get a supposed letter by an underwriter, that we never got. There was no email or phone for the underwriter to reach us (Lilliana's incompetence as we have proof of her calling us and emailing us). Be careful working with Lilliana Cunningham. And I very much hope the supervisor reads this and reaches out. Completely unacceptable and dissatisfiying customer service for a service we are paying for.

I was there on Monday noon . Usually I never have any issues. On this day I only had my D.L on me I had lost my membership card . I walk in and say I need to put a non op on mine and my husbands vehicle. Without asking the lady” assumes “ it’s not my car and says “we’ll your not going to be able to make any changes without him here” not even asking who’s vehicle it was . For the record all mine . I’m reg owner. I tell her I’m the owner then looks at me smug and says talk to dmv services . Older rude lady comes over and starts saying I can’t put a non op and when I ask to remove vehicle right away starts saying if you take it off it will affect your policy not even looking at the Comp seeing I have other cars . Long story the whole time she will not show me the paper of fees . She quickly slides it away and tears it up and gives me a print out with no vehicle or personal information . That day they both made me feel so uncomfortable as if I was not the car owner and they seemed so judgmental towards me . It used to be friendly . These 2 women's attitude are horrible they remind me of county DPSS workers . That’s how they talk and treat ppl . They really need some friendlier ppl in front. They make me not want to come back to this office . They just want to shuffle people off . Rude ! Waste of time . “Know it “all 0lder dmv lady is the worst . No help at all . Doesn’t even let you talk just assumes and wants to hurry up and get you out ! I’m over a 10year multi policy owner and this is the worst experience ever in all my time . Pls AAA more customer interaction training.